Recruit Wizard - Notice history

All systems operational

Support Team - Operational

100% - uptime
Mar 2021
Apr 2021
May 2021

Recruit Wizard - Operational

100% - uptime
Mar 2021
Apr 2021
May 2021

Recruit Wizard API - Operational

100% - uptime
Mar 2021
Apr 2021
May 2021

Notice history

May 2021

Increased Errors across Recruit Wizard
  • Resolved
    Resolved

    This incident has been resolved. We will continue to monitor all systems closely.

  • Monitoring
    Monitoring

    A fix has been implemented and all errors have stopped. We will slowly bring our backend processes back online over the next 20 minutes or so. We will monitor all systems closing over the next few hours.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    Our Engineers have found the root cause and are working towards a fix. Their current estimate is approx 1.30pm AEST for all Recruit Wizard system to be fully functioning

  • Investigating
    Investigating

    We are seeing significantly increased errors across all Recruit Wizard Systems currently. Our Engineers are investigating the cause of this.

Apr 2021

Search Engine Maintenance
  • Completed
    April 24, 2021 at 2:30 AM
    Completed
    April 24, 2021 at 2:30 AM

    The scheduled maintenance has been completed.

  • In progress
    April 24, 2021 at 1:00 AM
    In progress
    April 24, 2021 at 1:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    April 23, 2021 at 11:59 PM
    Update
    April 23, 2021 at 11:59 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    April 23, 2021 at 5:06 AM
    Planned
    April 23, 2021 at 5:06 AM

    We will be conducting maintenance on our Search Engines which will requires a restart of the servers. Candidate Searching will be unavailable during this time.

SMS Messages not being sent
  • Resolved
    Resolved

    Our monitoring has shown SMS messaging is flowing as per normal. This incident is resolved.

  • Monitoring
    Monitoring

    Our third party partner has reported a fix has been made, and messages should now be flowing as normal. We are closely monitoring Recruit Wizard SMS.

  • Investigating
    Investigating

    Our third party partner is currently investigating an issue with SMS messages not being sent. We will update this incident as we get updates from them.

Mar 2021

Support Phone Number Unavailable
  • Resolved
    Resolved

    We have migrated to a new Supplier and happy to announce our new phone system is online.

  • Investigating
    Investigating

    Our VOIP provider currently has an outage which means that inbound calls are not getting through to us. If you need to chat, please log a ticket with us ( support@recruitwizard.com ) and we will call you back ASAP

Search Engine Maintenance
  • Completed
    March 06, 2021 at 8:00 PM
    Completed
    March 06, 2021 at 8:00 PM

    The scheduled maintenance has been completed.

  • In progress
    March 06, 2021 at 12:00 AM
    In progress
    March 06, 2021 at 12:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    March 05, 2021 at 11:00 PM
    Update
    March 05, 2021 at 11:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    March 01, 2021 at 4:56 AM
    Planned
    March 01, 2021 at 4:56 AM

    We will be running some updates on our Quick Lookup feature. During this window not all records will be returned by the Lookup feature.

Mar 2021 to May 2021

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