Recruit Wizard - Notice history

All systems operational

Support Team - Operational

100% - uptime
Sep 2025
Oct 2025
Nov 2025

Recruit Wizard - Operational

100% - uptime
Sep 2025
Oct 2025
Nov 2025

Recruit Wizard API - Operational

100% - uptime
Sep 2025
Oct 2025
Nov 2025

Notice history

Nov 2025

Delays in sending SMS
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Due to incredibly high volumes of traffic as a result of Black Friday SMS campaigns, there may be some delays experienced in sending SMS messages. Our SMS partner is monitoring.

Platform Slowness
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We have recieved multiple reports of platform slowness, particular when viewing candidates.

    Our Engineering team are investigating this issue.

Moving Recruit Wizard to https://recruitwizard.app
  • Completed
    November 22, 2025 at 1:32 AM
    Completed
    November 22, 2025 at 1:32 AM

    Maintenance has completed successfully.

    If you run into any issues signing in, please clear your cookies and cache.

  • In progress
    November 22, 2025 at 1:00 AM
    In progress
    November 22, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    November 22, 2025 at 1:00 AM
    Planned
    November 22, 2025 at 1:00 AM

    As announced via email we are moving recruit wizard to be hosted at https://recruitwizard.app.

    This change is part of our ongoing work towards achieving ISO 27001 certification, strengthening our commitment to security and reliability.

    We expect recruitwizard to be unavailable for roughly 15 minutes during this window.

Seek Selection Signals
  • Completed
    November 22, 2025 at 1:05 AM
    Completed
    November 22, 2025 at 1:05 AM
    Maintenance has completed successfully
  • In progress
    November 22, 2025 at 1:00 AM
    In progress
    November 22, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    November 22, 2025 at 1:00 AM
    Planned
    November 22, 2025 at 1:00 AM

    From midday 22nd November 2025, Seek Selection Signals will be active for all customers that have not opted out.

Search Engine Maintenance
  • Completed
    November 22, 2025 at 5:00 AM
    Completed
    November 22, 2025 at 5:00 AM
    Maintenance has completed successfully
  • Update
    November 22, 2025 at 1:34 AM
    Update
    November 22, 2025 at 1:34 AM

    Work has been completed, and indexes are in the process of being rebuilt.


    We expect this to finish around 4pm. Searches for Candidate Names may return incomplete results until then.

  • In progress
    November 21, 2025 at 11:00 PM
    In progress
    November 21, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    November 21, 2025 at 11:00 PM
    Planned
    November 21, 2025 at 11:00 PM

    To prepare for some upcoming changes to Candidate Searching, we need to preform a full refresh of the data in our search engine. This will result in incomplete results when performing a candidate lookup during this window.

    Searches will still work as expected during this maintenance window.

Oct 2025

Users unable to sign into Recruit Wizard
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our authentication partner has implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently working with our authentication partner to investigate this issue

Sep 2025

Intermittent email deliverability issues affecting Microsoft emails (Outlook, Hotmail)
  • Resolved
    Resolved

    Our email deliverability partner has addressed this issue, and after a period of monitoring the results we can confirm that deliverability of messaging to Microsoft domains such as Hotmail and Outlook is now operating normally.

  • Identified
    Identified

    Our email deliverability partner has identified an issue intermittently affecting email deliverability to Microsoft domains such as Hotmail and Outlook. This does not impact emails delivered to Microsoft 365 emails.

    Their engineering and deliverability teams are actively working towards a resolution.

Sep 2025 to Nov 2025

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