Recruit Wizard - Notice history

All systems operational

Support Team - Operational

100% - uptime
Jul 2024
Aug 2024
Sep 2024

Recruit Wizard - Operational

100% - uptime
Jul 2024
Aug 2024
Sep 2024

Recruit Wizard API - Operational

100% - uptime
Jul 2024
Aug 2024
Sep 2024

Notice history

Sep 2024

No notices reported this month

Aug 2024

Candidate Workflow Upgrades
  • Completed
    August 24, 2024 at 3:14 AM
    Completed
    August 24, 2024 at 3:14 AM

    The scheduled maintenance has been completed.

  • Update
    August 24, 2024 at 2:23 AM
    Update
    August 24, 2024 at 2:23 AM

    Verification is currently underway for the maintenance items.

  • In progress
    August 24, 2024 at 12:00 AM
    In progress
    August 24, 2024 at 12:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 23, 2024 at 11:00 PM
    Update
    August 23, 2024 at 11:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    July 29, 2024 at 7:57 AM
    Planned
    July 29, 2024 at 7:57 AM

    We will be rolling out some massive upgrades to our candidate workflow & how it operates throughout Recruit Wizard. You shouldn't notice any differences right away, but trust us, it's well worth the wait. Our support team will be in touch with your Recruit Wizard Administrators in the following weeks after the 24th to take them through the changes and what is now possible. Please note during this maintenance window, we will be pausing processing of Job Applications and Recruit Wizard will be unavailable intermittently throughout

Delays in receiving inbound SMS messages
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Our SMS Partner has an issue causing delays in receiving inbound messages. They are actively working on a resolution.

Jul 2024

Support Phone Lines Unavailable
  • Resolved
    Resolved

    Our Phone Provider have advised that this issue has now been resolved, with monitoring showing that the service is now operating normally.

  • Monitoring
    Monitoring

    Our phone provider has implemented a fix for this issue and are currently monitoring improvements.

  • Investigating
    Investigating

    Our Phone Provider currently has an issue meaning we cannot make or receive calls. While this is impacting our phone lines, we are still able and ready to respond to your emails. please email us @ support@recruitwizard.com - we will let you know once our phones are back online. Please include URGENT in the subject line if it is a critical issue

SMS Sending Outage
  • Resolved
    Resolved

    This incident has now been resolved by our upstream provider, and all queued SMS messages have been successfully processed.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Update
    Update

    Our upstream provider has identified the issue and are currently implementing a fix.

  • Investigating
    Investigating

    Our upstream SMS provider is currently experiencing a system outage that is preventing the delivery of SMS messages and are currently investigating. SMS messages sent from Recruit Wizard will be queued to send once the issue has been resolved.

Database Maintenance
  • Completed
    July 21, 2024 at 12:30 PM
    Completed
    July 21, 2024 at 12:30 PM

    The scheduled maintenance has been completed.

  • Update
    July 21, 2024 at 9:57 AM
    Update
    July 21, 2024 at 9:57 AM

    Count recalculations are continuing - we project this to finish around 10pm AEST

  • Update
    July 21, 2024 at 6:11 AM
    Update
    July 21, 2024 at 6:11 AM

    Submissions are now all migrated + we have just kicked off resetting the counts for these tabs. We expect this to take several hours.

  • Update
    July 21, 2024 at 4:30 AM
    Update
    July 21, 2024 at 4:30 AM

    Meetings & Interviews have both been migrated. Submissions is continuing to migrate. We have not yet reset the counts on tabs - so these may be a little off for several more hours.

  • Update
    July 21, 2024 at 1:49 AM
    Update
    July 21, 2024 at 1:49 AM

    We have rolled out the new Meetings, Interviews & Submission storage system & have commenced the conversion of these to the new platform.

  • In progress
    July 21, 2024 at 12:00 AM
    In progress
    July 21, 2024 at 12:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    July 20, 2024 at 11:00 PM
    Update
    July 20, 2024 at 11:00 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    July 15, 2024 at 3:02 AM
    Planned
    July 15, 2024 at 3:02 AM

    We will be conduction some maintenance on how we store certain records in our database. There will be a short 10 minute outage at 10am, followed by a period where Interviews, Meetings & Submissions lists may not show all data as we migrate them into the new formats

Jul 2024 to Sep 2024

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