Recruit Wizard - Outbound SMS Delays – Incident details

All systems operational

Outbound SMS Delays

Resolved
Degraded performance
Started about 5 years agoLasted about 2 hours

Affected

Communications

Operational from 1:08 AM to 1:08 AM, Degraded performance from 1:08 AM to 3:22 AM

SMS Sending

Operational from 1:08 AM to 1:08 AM, Degraded performance from 1:08 AM to 3:22 AM

Updates
  • Resolved
    Resolved

    We have seen that the delays with the carrier has reduced and returned to regular levels now. We are continuing to monitor this throughout the day.

  • Investigating
    Investigating

    We are currently monitoring delays we are seeing with messages being delivered by the carriers. Our engineering team are aware of this and the issue looks to be linked with load on the carrier side. We are also working with them to investigate any potential ways to get around upstream bottlenecks to reduce these delays. We will keep this updated with our monitoring of the situation.